Boots £5 charge to deliver prescriptions labelled ‘disgrace’ by angry customers

A £5 delivery charge imposed by Boots for some of its prescriptions has been labelled a 'disgrace' by customers.

The popular high street chemist is planning to roll out the charge for existing customers from 30 September, offering a £55 yearly subscription fee, BBC reports.

It has already started charging new customers the fee for delivery of prescriptions sent to their branches by GPs and handled by in-store pharmacists, according to reports.

Boots said the service is not funded by the NHS but assured customers that free deliveries would be available for the "most vulnerable".

A spokesperson said charging for home delivery means they can continue to care for all patients across the UK.

The online service offered will also continue to be free.

Richard Surman, whose elderly mum Diana has been using the service since 2012, branded the charge " a disgrace".

He is reportedly calling for a boycott of the shop.

Others have also complained about the charge.

One tweeted: "Prescription charge £5 per PERSON per delivery @BootsUK from Sept.

"Just had a call from Boots re 91 yr old disabled mother's delivery.

"This is disgraceful profiteering from @BootsUK Not even per household.

"Please do not take this out on the lovely Boots staff."


Boots Help replied to her tweet, saying: "We have to adapt some of our services to make them sustainable for the future such as starting to charge for home delivery of prescriptions.

"We will continue to look after the most vulnerable patients by still delivering their prescriptions for free."

Another said: "@BootsUK so my 90 year old immobile, housebound, terminally ill mother is to have her monthly prescription home delivery withdrawn by Boots unless she coughs up £5 per delivery. Shame on you."

Boots replied, telling him: "We’re having to adapt to changes, such as reduced government funding and increased demand.

"This service is not funded by the NHS as part of the pharmacy contract, and we do not make a profit on this service.

"Charging for home delivery means we can continue to care for all patients across the UK."


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